below are some of our FAQ's

How long will my order take to arrive?

Orders placed before 12pm will be sent out the same day for next business day delivery

Do you deliver outside the U.K ?

We can delivery throughout the UK and the EU for a full list of delivery countries please see our delivery page

I want to order but don’t have a credit card ?

Full payment is required before we despatch your goods. We do however accept cheques but must receive this before prior to dispatching your order.

What if i want to cancel ?

You can contact our sales department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it before the order is due to be dispatched.

Is it safe to use my credit card ?

Absolutely. We have taken every precaution to make your transactions secure. We use SagePay / Protx as our payment gateway and all transaction information passed to SagePay is encrypted using 128-bit SSL certificates. You can be completely secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Between which times do you deliver ?

Our couriers deliver between 8am and 5pm Mondays to Fridays on UK working days. We cannot specify an actual time as the drivers routes change daily. If you think the recipient will be out at work during these times, why not ask us to deliver the gift to their work address.

What happens if the recipient is out ?

Should the recipient be out when the courier attempts delivery and no one is available to accept delivery, they post a card through the letter box advising the recipient that they have attempted delivery and inviting them to telephone our courier to arrange either: A collection from the nearest depot, which is available the working day after the card was left Re-delivery to the original address during normal working hours. Any parcels not delivered or collected within 5 working days will be automatically returned to us. A charge of £6.99 will be incurred for re-delivery to the original or alternative address. A charge will also be made for any items which become unsuitable for sale and need replacing. Our guarantee is limited to delivering to the building, not individual recipients. Can the parcel be left with a neighbour ? Yes, if you think that the recipient may be out on that day, please enter additional delivery information during checkout to leave with a nominated neighbour. The courier will then deliver the gift to the nominated neighbour.

Can the parcel be left safe i.e. in the porch, garage or shed ?

As a security measure we require a signature on receipt of delivery, therefore we will not take instructions from the sender to leave safe. If the courier is having difficulty making delivery, they will contact us for further instructions. It is very important that your recipient address is up to date with correct postal code and telephone number for contact in case the driver has difficulty locating the address. We will contact you if there are difficulties and ask for further instructions. If the courier is unable to make delivery the gift is returned to us and there will be additional charges to resend the parcel. A charge of £6.99 is made for re-delivery to the original or alternative address. A charge will also be made for any items which become unsuitable for sale and need replacing Gifts cannot be delivered to BFPO or PO box numbers